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ROBERT LYNCH

CX Consulting

Deliver on your brand promise through thoughtfully-curated customer experience journeys.

Red Lights

Experiences, Elevated.

The project came in under budget. The deadlines were met. The ambiance was spectacular.


But how did you feel?


For over 16 years I’ve curated unforgettable touchpoints for employees, customers, and guests of some of the world's most revered institutions.

 

No matter the channel, customer experience is the defining characteristic of my personal brand.

Big Picture, meet Detail.

"Are you a big picture person, or a detail person?"

 

Work with someone who's both.

 

With notable experience in operations, logistics, and creative production - and corporate tenure in a senior leadership role - I excel at understanding the mechanics of a running a successful business. I also understand which details matter the most - and when. Leverage my ability to connect the right dots and turn big ideas into first-class experiences. Your customers will thank you. 

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Red Lights

Supporting the very best

I've had the distinct pleasure of working alongside dozens of the world's highest-regarded brands. Together, I've helped them navigate the marriage between logistics and touchpoint-excellence to deliver experiences worthy of their reputation.

 

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60 Million Girls Foundation  ACASS  Altitudes Magazine  Cirque du Soleil  Evenko  Ferrari  Four Seasons Hotels  Just For Laughs  LOVe (Leave Out Violence)  Mercedes Benz  Moment Factory  Montreal International Jazz Festival  Netflix  Pharmascience  Ritz Carlton  Rolls Royce  RuPaul's Drag Race

Let's work together

Designing a passenger lounge, planning a marketing activation, or looking for ways to improve client retention? Whatever the need, it's time for you to treat yourself to a conversation with someone who gets it: schedule a chat about your next project today.

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Modern Work Space
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