ROBERT LYNCH
CX Consulting
Deliver on your brand promise through thoughtfully-curated customer experience journeys.
Experiences, Elevated.
The project came in under budget. The deadlines were met. The ambiance was spectacular.
But how did you feel?
For over 16 years I’ve curated unforgettable touchpoints for employees, customers, and guests of some of the world's most revered institutions.
No matter the channel, customer experience is the defining characteristic of my personal brand.
Big Picture, meet Detail.
"Are you a big picture person, or a detail person?"
Work with someone who's both.
With notable experience in operations, logistics, and creative production - and corporate tenure in a senior leadership role - I excel at understanding the mechanics of a running a successful business. I also understand which details matter the most - and when. Leverage my ability to connect the right dots and turn big ideas into first-class experiences. Your customers will thank you.
Supporting the very best
I've had the distinct pleasure of working alongside dozens of the world's highest-regarded brands. Together, I've helped them navigate the marriage between logistics and touchpoint-excellence to deliver experiences worthy of their reputation.
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60 Million Girls Foundation • ACASS • Altitudes Magazine • Cirque du Soleil • Evenko • Ferrari • Four Seasons Hotels • Just For Laughs • LOVe (Leave Out Violence) • Mercedes Benz • Moment Factory • Montreal International Jazz Festival • Netflix • Pharmascience • Ritz Carlton • Rolls Royce • RuPaul's Drag Race
